Stay updated by regularly visiting our COVID-19 Pet Advisory Thread.
When you visit the hospital – Curbside Concierge
During the COVID-19 outbreak and until further notice, only Saint Francis staff are allowed in the hospital. Therefore, when you arrive at the hospital, remain in your car. From your car, sign-in online or call the hospital to discuss and prepare your visit:
- Turnersville – call 856.728.1400
- Woolwich Township – call 856.467.0050
While you remain in your car, you’ll check-in and provide authorizations on your mobile phone. You’ll be able to monitor your place in line on our website so that you’ll know when you are next, and we will update you when it is your turn to be seen. When it is your turn to be seen, a team member will visit you at your car. We will carefully take possession of your pet and bring them to the hospital for examination and/or treatment while you remain in your car. We will establish communication with you throughout your pet’s visit by phone, text and video. At discharge, we will bring your pet to your car.
We are not able to accept personal possessions of any kind, including pet collars, leashes, toys and bedding. All personal possessions must remain in your car with you.
We ask you to respect our “social distance” as we respect yours. This is meant to create protective space between all of us to prevent the spread of COVID-19.
All of the above is designed to limit exposure and prevent the spread of contagion. One of our favorite things in the world is petting and loving up on your pets with you, but unfortunately we are not able to do so right now. Thank you for your understanding – we will all get through this together and we look forward to resuming regular practices in the future when it is safe to do so.
Visitation of hospitalized patients is extremely limited, and may be prohibited during your pet’s stay. We ask for your understanding and patience if we are not able to facilitate your visit to see your hospitalized pet, but we will work with you for photo and video updates if we can.
We will make every effort to be prompt with all communications, but we ask you to remember that we may not be as prompt as usual due to our own staffing challenges as well as our increased emergency caseload during the COVID-19 outbreak. We are working on multiple new methods of client communications, check back here for updates.