COVID-19 Information

Stay updated by regularly visiting our COVID-19 Pet Advisory Thread.

We are excited to announce that, as of Thursday, June 3, we will welcome one Pet Parent per patient into our hospital building. If a Pet Parent is accompanied by small children, we kindly encourage you to take advantage of curbside or drop off.

Please note that although the CDC recently updated its guidance stating that fully vaccinated individuals are no longer required to wear face masks, we believe in safety first for all. We continue to require masks for both team members and Pet Parents for the time being. 

Curbside appointments are still available if you choose not to come inside the hospital – we want to make sure all of our Pet Parents are comfortable as COVID-19 guidelines continue to change.  If you choose curbside service, please don’t forget to call upon your arrival! 

As always, we appreciate your patience and support as we continue to navigate the ever-changing COVID-19 safety guidance. 

Thanks so much! 

When you visit the hospital – Curbside Concierge

During the COVID-19 outbreak and until further notice, only Saint Francis staff are allowed in the hospital.  Therefore, when you arrive at the hospital, remain in your car. From your car, sign-in online or call the hospital to discuss and prepare your visit:

  • Turnersville – call 856.728.1400
  • Woolwich Township – call 856.467.0050

While you remain in your car, you’ll check-in and provide authorizations on your mobile phone. You’ll be able to monitor your place in line on our website so that you’ll know when you are next, and we will update you when it is your turn to be seen. When it is your turn to be seen, a team member will visit you at your car. We will carefully take possession of your pet and bring them to the hospital for examination and/or treatment while you remain in your car. We will establish communication with you throughout your pet’s visit by phone, text and video. At discharge, we will bring your pet to your car.

We are not able to accept personal possessions of any kind, including pet collars, leashes, toys and bedding.  All personal possessions must remain in your car with you.

We ask you to respect our “social distance” as we respect yours. This is meant to create protective space between all of us to prevent the spread of COVID-19.

All of the above is designed to limit exposure and prevent the spread of contagion. One of our favorite things in the world is petting and loving up on your pets with you, but unfortunately we are not able to do so right now.  Thank you for your understanding – we will all get through this together and we look forward to resuming regular practices in the future when it is safe to do so.

Patient visitation

Visitation of hospitalized patients is extremely limited, and may be prohibited during your pet’s stay. We ask for your understanding and patience if we are not able to facilitate your visit to see your hospitalized pet, but we will work with you for photo and video updates if we can.

Hospital communications

We will make every effort to be prompt with all communications, but we ask you to remember that we may not be as prompt as usual due to our own staffing challenges as well as our increased emergency caseload during the COVID-19 outbreak. We are working on multiple new methods of client communications, check back here for updates.