Understanding estimated costs
Any time your pet visits the hospital, your veterinarian will recommend a course of treatment based on a physical examination and diagnostics that can help identify your pet’s condition. At that time, your veterinarian will discuss an approximate range of charges that may be incurred for services and procedures associated with your recommended health care plan. This range is what we refer to as an estimate.
If you are visiting for a consultation, the cost of the consultation must be paid in full at the time of service. If you have financial concerns, please read “Monthly payment plans” and “What if I can’t afford treatment” below. If your pet requires treatment, hospitalization or procedure(s), 75% of the top range of the estimate or 100% of the bottom range of the estimate, whichever is greater, is due upon admission prior to the initiation of care. If your bill should increase to exceed the top range of the estimate, you will be notified by a member of our staff at which time your deposit must be brought up to the updated range of the estimate. Changes in your pet’s medical condition may be an important reason for additional fees.
Monthly payment plans
We know that the costs for specialty or emergency care may be difficult, and we are pleased to offer monthly payment options which allow pet owners to spread the cost of payments over time. A member of our staff can help you evaluate options that may work for you. If you have financial concerns, please read the section below entitled “What if I can’t afford treatment?”
Accepted forms of payment
Payment options will be discussed with you by a member of our staff at the time your pet is presented for hospitalization.
Payment in full is due at discharge. We accept the following forms of payment:
- Personal Checks
- Travelers Checks
- Debit Cards
- Money Orders
- All Major Credit Cards (Visa, MasterCard, American Express, Discover)
- Wells Fargo Financing (financing is subject to credit approval)
- Care Credit Financing (financing is subject to credit approval)
Pet insurance works differently from human healthcare insurance, and it is important to know the difference. Whereas for human medicine, the hospital will directly bill the insurance company, pet insurance reimburses the pet owner, not the hospital. You will pay your bill directly with Saint Francis Veterinary Center and then your pet insurance company will reimburse you. Our staff will work closely with you to help with any of the necessary paperwork that will streamline the reimbursement process from your insurance provider.
What if I can’t afford treatment?
If there is a financial concern, please notify us in advance as we do not wish to create any hardship for you. Affordable financing is available for qualified individuals. A member of our staff will be pleased to work with you and discuss any issue prior to or at the time of the initial appointment.
The costs of care
Saint Francis Veterinary Center does not receive government or other assistance and relies entirely on fees for services to operate.
Saint Francis Veterinary Center is committed to providing high standards of medical care at the most reasonable costs possible. As a leading specialty and emergency center, Saint Francis Veterinary Center relies upon the experience and knowledge of our highly skilled, board-certified veterinary specialists, veterinarians and licensed technicians as well as the industry’s most advanced technologies. Additionally, Saint Francis Veterinary Center is staffed 24-hours per day, every day of the year by an experienced and compassionate medical team constantly monitoring our patients.
We understand that the costs of specialized care can be a significant concern for families whose pets require advanced medical care. Our staff will work with pet owners at all times to communicate accurate estimates of the cost of care so that families can budget and plan accordingly.
It is important to note that veterinary medicine, like human medicine, is not a precise science. The nature of some conditions makes it difficult to predict outcomes and sometimes requires evolving diagnostics, evaluations and treatments to reach success. Therefore before treatment begins, and during any ongoing treatments, our medical team will recommend and update treatment plans and expense summaries to help you make sound decisions for your pet and for your family.
If the course of treatment causes the plan and estimate to vary more than 20%, you will be apprised of the recommended changes and additional costs before any additional measures are implemented. If at any time you have concerns regarding costs or care, please discuss them with your doctor or attending nurse before treatment begins to ensure that our team has a clear understanding of your wishes.