If your pet is hospitalized with us, he or she will be monitored 24 hours per day by our medical team, including doctors and nurses.
Your pet’s attending veterinarian will contact you at least once a day with a medical report. These calls typically occur in the morning following medical rounds, when doctors and medical staff review patients’ progress.
If your pet’s condition changes substantially you will be contacted by a doctor regardless of time, unless you have specifically requested otherwise.
You can contact the hospital at any time for a status check on your pet by dialing. However, we do urge you to wait to call between 9pm and 12pm if possible to allow the nursing staff to focus on patients during the day. Please review our patient update policies.
Visitation and Discharge
Pet owners may schedule a visit according to these visiting hours:
Monday – Friday: 12pm-3pm and 9pm-11pm.
Saturday, Sunday and Holidays: 12pm-3pm
Pet owners wishing to see a patient should call ahead to schedule a visit to ensure that the pet is awake and alert, and that our staff can accommodate the visit without impacting the care of other patients. We ask that only two family members at a time visit your pet unless prior approval is received. This ensures that your pet remains calm and also allows our medical staff to work with other patients without interruption or interference.
In some cases, our health care team may determine that seeing a family member may cause your pet to become needlessly unsettled or anxious. In such circumstances, we may advise that you wait for a period of time before visiting.
Visiting pets on the day of an anesthetic procedure is not advised, to allow your pet necessary time to recover and settle.
Discharge appointments should be scheduled with your specialist or technician according to their regularly scheduled hours, generally Monday thru Friday between 9 a.m. and 5 p.m. When you arrive to pick up your pet, your doctor or technician will give you a complete report, answer your questions and provide you with at-home recovery and continued care instructions. If you can only arrange to discharge your pet at a time when your specialist is unavailable, another member of our medical staff will meet with you to review discharge information. Any unanswered questions regarding your pet can be phoned into your specialist on the next business day.
Life Saving Measures
The Saint Francis Veterinary Center team of board-certified specialists, veterinarians and technicians care deeply about the health and well-being of your pet. Yet sometimes, despite our best efforts, serious injuries or illnesses are not always treatable or the stability of your pet’s condition can worsen while in treatment or surgery.
It is important for you and your family to take time to consider whether or not you will want our team to take life saving measures. Unless directed otherwise, the Saint Francis medical staff will attempt to resuscitate your pet. These steps can be expensive and the results cannot be guaranteed.
Please review your options and let us know your wishes: whether or not you desire resuscitation if your pet’s heartbeat or breathing should stop.
Regular meals are an important part of a pet’s recovery from illness. If your pet enjoys a particular type of food, we welcome you to supply it for our nurses to administer.
You will need to discuss your pet’s condition and any special diets that may be required with an attending healthcare official, so that we can ensure your pet’s nutritional needs are being met.
Our on-site pet supply store carries a variety of nutritional foods from basic wellness to prescription and therapeutic diets. If your pet requires special custom-made food to address particular health needs, and our staff can assist you with those needs as well.
Should your pet require hospitalization, we ask that you keep possession of your pet’s items such as collars, leashes, toys and blankets. This ensures that those items will be there waiting to welcome your pet home when he or she is discharged.
While your pet is in our care, we will supply plenty of clean blankets, towels and bedding to keep your pet comfortable during treatment.
Exceptions may be made for critical patients who might benefit from a special item from home. Please feel free to ask our staff about what will help your pet be most comfortable during hospitalization.